Return Policy

Refunds and Product Returns. If you resell a product directly to a customer ("Retail Customer"), you agree to honor the Company's 100% satisfaction guarantee and provide a full refund of all monies paid if the Retail Customer returns the product to you within thirty (30) days of the sales transaction. Similarly, if you are dissatisfied with our products, you may return them for a refund, provided that: (i) neither you nor the Company has terminated the Agreement; (ii) the products were purchased within the previous twelve (12) months; and (iii) the products remain in resalable condition (as defined in the Policies and Procedures). The refund will be 80% of the purchase price, or product credit of equivalent value, and does not include the shipping and handling charges you incurred. In the event of a defective or damaged product, the Company will cover all shipping charges, as detailed more fully in the Policies and Procedures. Returns on Farmasi Gear items require pre-approval via a call or ticket to Customer Service, which will provide the relevant information on the return process for Farmasi Gear items.